Apple Technical Support Pricing
Remote support
$130/hr charged in increments of 15 min
Onsite support
$130/hr charged in increments of 15 min, minimum 1 hr
Onsite support incurs a callout fee of $70 for sites in Brisbane, the Gold Coast & beyond. Additional fees may apply for remote locations. Any parking fees (not fines) are also passed on to customer.
All prices above are excluding GST
My On-Demand IT Department
Like most businesses in this fast moving ever changing world, we rely heavily on our IT systems to function efficiently in managing our off-shore business teams and processes to provide a level of service to our Australian clients.
When it comes to IT, we just want things to work and when they don't I personally find it extremely distracting and frustrating. It is great to know I can rely on the team at Mac Smart to troubleshoot anything that comes up in a fast and efficient manner.
It was great to have the Mac Smart team on hand when we transitioned from a PC based system to a Mac based system with their wealth of knowledge and experience with Apple products.