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Apple Technical Support Pricing
Remote support
$120/hr charged in increments of 15 min
Onsite support
$120/hr charged in increments of 15 min, minimum 1 hr
Onsite support incurs a callout fee of $60 for sites within a 20km radius of the Brisbane CBD. Over 20km incurs an additional fee of $1.50 per km. Any parking fees (not fines) are also passed on to customer.
All prices above are excluding GST
My On-Demand IT Department
Like most businesses in this fast moving ever changing world, we rely heavily on our IT systems to function efficiently in managing our off-shore business teams and processes to provide a level of service to our Australian clients.
When it comes to IT, we just want things to work and when they don't I personally find it extremely distracting and frustrating. It is great to know I can rely on the team at Mac Smart to troubleshoot anything that comes up in a fast and efficient manner.
It was great to have the Mac Smart team on hand when we transitioned from a PC based system to a Mac based system with their wealth of knowledge and experience with Apple products.
