iPad 4 Help and Technical Support: Tips and Guidance

If you’re like most Apple-product owners, you place a high value on the entertainment and productivity value you experience from your iPad 4. Don’t let constant technical issues take away from your enjoyment. Our team at Mac Smart wants you to get the most out of your iPad 4. We have the experience and tools necessary to make your iPad 4 the reliable high-performing device you need.

While our staff is always glad to help with any iPad 4 help and technical support from our offices in Brisbane, these tips might get you through until you have time to contact us:

• Although it may seem simple, sometimes a simple reboot can solve more problems with your iPad4 than any other troubleshooting step or application. Rebooting can help improve performance speed and solve app issues. Unfortunately, many people confuse the “Suspend Mode” for a true reboot. To reboot your iPad 4, just press and hold the main “Sleep/Wake” button until you see a prompt and slider appear on your screen. Follow the prompt and wait as your screen goes blank. After a few seconds, press and hold your “Sleep/Wake” button again until the Apple logo appears. Your custom home screen will load shortly.
• If you type a lot of emails on your iPad 4, it is very helpful to know the shortcuts and auto-correct functions on the device. One simple time saving function is the automatic apostrophe. When typing contractions such as “wasn’t” or “didn’t” you can skip the apostrophe. Your iPad 4 will automatically add it after you hit the space bar.
• If your children use your iPad 4 from time to time, you probably already know about “In-App Purchases.” These purchases can turn a “free” game or other application into a costly expense amounting to a lot of money over time. To fix this common problem, enable your parental controls in your iPad 4 settings menu. Once enabled, the parental controls menu will present an “on/off” option for “In-App Purchases.”
• Nothing is more frustrating than a dead iPad 4 battery when you need it. Get the most out of your battery life by turning down your display brightness. Go to your “Settings” menu choose “Brightness & Wallpaper.” As you move the slider to the left your screen will dim. The brighter your display, the more battery power you will use.

For more complex iPad 4 help and technical support, feel free to give us a call or email. Our team will be happy to solve any technical issue that is slowing you down. From initial set-up to apps, syncing and more, Mac Smart can help you get the most out of your iPad 4.

Call us on 1300 622 762

iPad 3 Help and Technical Support: Common Issues

Apple’s line of iPad products continues to lead the tablet market. Over 100 million iPads have been sold worldwide, and the iPad 3 represents a large share of those sales. Although the success of the iPad 3 and other iPad products is very impressive, Apple’s iPad 3 does have its flaws and potential problems. Mac Smart can help you with any issues that may arise with your iPad 3, but if you’d like to try your luck first, here are some common issues that we see.

iTunes Recognition for the iPad

To gain access to all of your media, your iPad 3 should easily sync with your iTunes library. In some cases, iTunes doesn’t seem to recognise the user’s iPad. This means that the user cannot access any of the media in the iTunes library. If you think you may have this problem, there are a few tricks that might help solve it.

First, look at your iPad 3 battery meter when you plug it into the computer. A lightning bolt or a “Not Charging” icon should appear. If neither of these appear, try another port or another cable. Also, make sure that you are running the latest version of Apple iTunes. Click “Check for Updates” on the help or iTunes tab. You can also try turning both your computer and your iPad 3 off before trying again. If all else fails, unplug your iPad 3 and uninstall your iTunes program. Then, reinstall the program and plug the iPad 3 in again.

Wi-Fi Connectivity for the iPad 3

Many users have found that connecting to Wi-Fi on the iPad 3 can be difficult at times. If you are having trouble connecting, move closer to the router before you try anything else. Sometimes the router signal is simply too weak to travel as far as you thought. Also check your “Settings” menu to ensure that your Wi-Fi is turned on.

If neither of the first simple steps fix your problem, turn your iPad 3 off and restart. You can also restart your router. You can also prompt your iPad 3 to erase the network by selecting the network name in the “Settings” menu and choosing “forget.” Restart your iPad, reconnect to your network and input the necessary information again. It is also important to ensure that you have the latest iOS software and that your router is working properly.

App Syncing

In some cases, users struggle to get their new apps to sync to their iPad 3s. Sometimes the apps simply refuse to download, and this can be very frustrating. If you have this problem, check your memory usage first. You can do this by going to “Settings” then “General” then “Usage.” If your space is running low, you may need to delete another app or some songs before the new app can sync.

Also, makes sure that you don’t have restrictions set on apps. Do this by selecting “Settings” then “General” then “Restrictions.” Restrictions can stop you from downloading apps. Also, as always, check to ensure that you have the latest software version available. If these don’t solve your problem, just give Mac Smart a call. We’d be happy to help!

An iPad 3 is a significant investment that can be great for entertainment, relaxation and productivity; however, technical issues can block you from getting the most out of your iPad 3. The professionals at Mac Smart understand your needs and strive to keep your iPad 3 running at optimal performance. Just email or call us with any questions!

Call us on 1300 622 762

iPad Help and Technical Support: Tips and Guidance

Although your iPad should always represent a great tool for both productivity and entertainment, technical problems can render it almost useless. Mac Smart believes that your iPad should work properly anytime and anywhere.

Our professional and personable staff are ready to help you with any of your iPad technical support needs, but to make it easier on you, read a few of these tips to see if they answer your question:

• Did you know that everyone in your home can share music from the library on your computer? Just turn on “Home Sharing” in iTunes and go to “Settings” – “Music/Video” on your iPad to enter your Apple ID. Launch the Music or Video app on your iPad and press the “More” button at the bottom. There should be a little house symbol that says “Shared” next to it. Press that button and then on one of the “Shared” libraries. It should only be a few seconds before you’re listening to all of your Library’s media.

• Those messages asking you to join Wi-Fi networks all the time can get annoying. To turn them off, go to “Settings” – “Wi-Fi” and turn “Ask to Join Networks” off. You can still join networks when you need to, but now it won’t pop up and annoy you.

• To avoid those embarrassing moments when you forget to turn your iPad volume down before a meeting, just hold down the “Volume-Down” button for a second. This is much faster than fumbling unlocking the device and then manually turning down the volume.

For more complex iPad help and technical support, give us a call or email. There is no iPad technical issue that we can’t fix. From setup problems to syncing and app issues and more, Mac Smart- Apple Mac technical support gives you the peace of mind that comes with a well-maintained iPad.