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Jun 29 2014

iPhone 5 Help and Technical Support: Common Issues

Within the first three days of its release, Apple had already sold around 5 million iPhone 5s. This massive initial success serves as a testament to the trust consumers have in Apple and its iPhone products. Unfortunately, it does not mean that the iPhone 5 is without any issues. If you’re having trouble with any of the functions on your iPhone, you’re not alone. Our team at Mac Smart enjoys helping people with all kinds of iPhone 5 technical issues and general questions.

 

Apps: Apple Maps for the iPhone 5

The days of Google and Apple working with each other are officially over. With the introduction of the iPhone 5, Apple stopped offering Google Maps as the official default and instead replaced it with their self-developed Maps application. Many users have experienced bugs within the app and have noted inaccuracies in the navigation system. For some places, the data is simply inaccurate.

Since most users we’re already so familiar with the features of the Google Maps applications, it is no wonder that there were complaints with the lack of these features in Apple’s Maps application. While there is no simple way to fix the Maps app, you do have some options. You can use the internet browser to access Google Maps by going to maps.google.com, or you can download the new Google Maps app.

Wi-Fi Connectivity iPhone 5

Your iPhone 5 should be able to connect to any open Wi-Fi network whenever you need it, but some users have reported issues with this function. In some cases, the device simply won’t connect to Wi-Fi at all or drops the connection entirely. In other cases, the signal strength is very low even when standing by the router. Rebooting your iPhone 5 can sometimes help solve the problem, but it isn’t a permanent fix.

Since the problem became well-known, Apple has worked to fix the issue through software updates. By downloading the most current software version, most users are now able to connect to Wi-Fi properly. If you’re still experiencing issues with Wi-Fi connectivity, give Mac Smart a call or consider getting a replacement from Apple.

Camera issues iPhone 5

Although the camera on the iPhone 5 is one of the best ever introduced in the mobile phone industry, some users have reported a distinctive purple glare on photos. This problem is most prominent when a strong light source is just out-of-scene. Many experts believe that this is simply a flare effect caused by strong edges and brightness within photographs. Apple recommends moving the positioning of your camera so that the bright light enters the scene or shielding camera lens with your hand. Call Mac Smart with any questions!

These common issues can stop you from getting the most out of your iPhone 5. The team of professionals at Mac Smart in Brisbane want to help. Email or give us a call to let us help!

Call us on 1300 622 762

 

By • iPhone, Tips • 0

iPhone Help and Technical Support: Common Issues

Jun 18 2014

iPhone Help and Technical Support: Common Issues

Although the iPhone from Apple is a proven device with good performance, there can still be issues. As with any technological device, there will always be problems. If you don’t know how to fix those problems or just can’t seem to get your iPhone to function like you want it to, don’t stress about it too much. Mac Smart helps many people just like you with common iPhone issues like these.

Email issues for the iPhone

Email may be one of the main reasons you bought your iPhone in the first place. When working properly, the email function of the iPhone is user-friendly and effective; however, many have a lot of trouble getting their email to work correctly.

One of the most common problems I see with email, not just on the iPhone, is that the email is not synchronised with their computer and other devices. The man cause of this is that the mail account is set up using POP instead of IMAP. With POP, the emails are just downloaded to the phone, but when they are read and/or deleted, that information is not sent to any other devices or computers. So, when you have read all your emails on the phone, and then get to your computer, there they are all over again for you to delete. IMAP on the other hand, synchronises between devices, so when deleted on the iPhone, it’s deleted on the computer, and vice versa.

If setup and configured well, the iPhone can be an invaluable tool and joy to use, especially if you use Mac Smart in Brisbane for your technical support.

Call us on 1300 622 762

 

By • iPhone, Tips • 0

Apple Computer Technical Assistance and Support

Jun 5 2014

Apple Computer Technical Assistance and Support

Everyone usually loves their Apple computer products. They are easy to understand and work well most of the time, but when there is a problem, getting technical assistance and support from Mac Smart is your best option. Whether you use you an Apple computer for business or personal enjoyment, our professional team is ready to help! We understand that you rely on your Apple computer and love the opportunity to help you fix your technical issues.

Apple Computer Technical Assistance & Support Brisbane

Common Issues Solved

Mac Smart is happy to meet any of your Apple computer technical support needs, but if you’re having one of these common problems, you may be able to fix them right away by reading more!

  • Forgotten Password – If you’re having trouble logging in to your Apple computer, the first step is to carefully retype your password a few times to ensure that you’re not simply mistyping it. If this doesn’t work, you have options depending on the age of your Mac.
    • Pre Lion (10.7)
      • find your original installation disk and insert it into your Apple computer. Hold down the C button to restart your computer. Choose your language of choice and select Utilities – Reset Password in the menu bar. Just follow the directions from there!
    • Lion and above
      • Restart your Mac and before the chime sounds, hold down ?R to boot from the Recovery Partition. When the menu appears, select the Utilities from the top menu and select Terminal. Type resetpassword, followed by the Return key. It’s that simple!
  • Devices/USB Port Recognition Problem – We know it can be frustrating when your Apple computer is not recognizing your plugged-in devices. Before doing anything else, reboot (restart) your computer. It’s amazing that rebooting the computer solves so many problems and should be the first thing you do with most issues. If that doesn’t work, try updating your operating system by checking the Software Update and Apple Support downloads page.

Mac IT Support

Although we provide an array of different technical assistance and support services for Apple and Windows computers, Mac IT support is our most popular service. We deal with the MacBook, Mac Mini, iMac, Mac Pro Server and more. Whether you run a large business or a small household, Mac Smart is ready to solve your IT issues. Our experienced team provides Mac IT support, maintenance and troubleshooting as well as computer, server and networking installations. We also help customers with general troubleshooting, VPN configuration, resource sharing service, mobile device management, backups and data recovery.

For businesses, our domain hosting, mail and internet-based support are unmatched. Our experts can provide imaging SOE deployments and ensure the efficiency of your system through various techniques. We can also keep all of your computers up-to-date with upgrades without shutting them down during the workday.

If you’re running into another Apple computer technical issue, please contact us for help!

By • Apple, Tips • 0

Apple iPad 3 Technical Support Brisbane

May 24 2014

iPad 4 Help and Technical Support: Tips and Guidance

If you’re like most Apple-product owners, you place a high value on the entertainment and productivity value you experience from your iPad 4. Don’t let constant technical issues take away from your enjoyment. Our team at Mac Smart wants you to get the most out of your iPad 4. We have the experience and tools necessary to make your iPad 4 the reliable high-performing device you need. Apple iPad 3 Technical Support Brisbane While our staff is always glad to help with any iPad 4 help and technical support from our offices in Brisbane, these tips might get you through until you have time to contact us:
  • Although it may seem simple, sometimes a simple reboot can solve more problems with your iPad4 than any other troubleshooting step or application. Rebooting can help improve performance speed and solve app issues. Unfortunately, many people confuse the “Suspend Mode” for a true reboot. To reboot your iPad 4, just press and hold the main “Sleep/Wake” button until you see a prompt and slider appear on your screen. Follow the prompt and wait as your screen goes blank. After a few seconds, press and hold your “Sleep/Wake” button again until the Apple logo appears. Your custom home screen will load shortly.
  • If you type a lot of emails on your iPad 4, it is very helpful to know the shortcuts and auto-correct functions on the device. One simple time saving function is the automatic apostrophe. When typing contractions such as “wasn’t” or “didn’t” you can skip the apostrophe. Your iPad 4 will automatically add it after you hit the space bar.
  • If your children use your iPad 4 from time to time, you probably already know about “In-App Purchases.” These purchases can turn a “free” game or other application into a costly expense amounting to a lot of money over time. To fix this common problem, enable your parental controls in your iPad 4 settings menu. Once enabled, the parental controls menu will present an “on/off” option for “In-App Purchases.”
  • Nothing is more frustrating than a dead iPad 4 battery when you need it. Get the most out of your battery life by turning down your display brightness. Go to your “Settings” menu choose “Brightness & Wallpaper.” As you move the slider to the left your screen will dim. The brighter your display, the more battery power you will use.
For more complex iPad 4 help and technical support, feel free to give us a call or email. Our team will be happy to solve any technical issue that is slowing you down. From initial set-up to apps, syncing and more, Mac Smart can help you get the most out of your iPad 4.

Call us on 1300 622 762

 

By • iPad, Tips •

Apple I Computer

May 14 2014

Apple Computer History / Timeline

From the first days of the Apple Computer Company in 1976 to the advanced technology of today, the powerful brand of Apple has lived through an interesting history. Steve Jobs, Ronald Wayne and Steve Wozniak started the company out of their garage with a dream of building the perfect personal computer. The rest, as they say, is history.

The Apple I – 1976

Although the first Apple computer would seem like an antique by the standards of today, it represented a big step in the history of the personal computer. The Apple I was built by hand in a garage by Wozniak and Jobs. It was first introduced in Palo Alto, California at the Homebrew Computer Club. In 1976, the Apple I became the first all-in-one computer that allowed users to display text without extra circuitry. The Byte Shop, an early computer retail shop, sold over 200 units.

Apple I Computer

Source: Apple I Wikimedia.org

 

The First Mac – 1984

The original Macintosh personal computer was really the product that helped Apple take off. The first Mac represented a change in the computing industry as it allowed everyone to own the power of a computer. When it first arrived, very few people actually knew how to use a personal computer, so Steve Jobs made sure that the interface of the Mac was as simple as possible.

This simple interface was known for its friendly appearance and even presented a smiling greeting to the user. The organisational structure of the Mac included folders that actually looked like file folders and a trash can image that made deleting things simple and user-friendly. The development of the mouse allowed users to move things and manipulate graphics like never before. It resulted in a new era of creative design and productivity in computing.

The First Apple Mac Personal Computer

 

The Powerbook 100 – 1991

After the failed introduction of the Macintosh Portable in 1989, Apple learned from its mistakes and introduced three new “Powerbook” computers in 1991. When the Powerbook 100 Series first hit the market, they caused quite a stir in the design community. The 100, 140 and 170 all offered stylish casing, efficient keyboard positioning and a “trackball.” These were the first notebook style computers to place the keyboard directly next to the display, leave enough room for palm rests and position the trackball effectively. These design innovations created the standard for what notebook computers are today.

Apple Powerbook 100 Notebook Computer
Source: The Powerbook Wikimedia.org

 

The iMac – 1998

In 1998, Apple introduced the first iMac and it quickly became the best-selling PC in the United States. The completely self-contained unit required very little set-up and even included a handle for easily moving it around. For those who didn’t know a lot about computers, the iMac was extremely appealing as it eliminated the tangle of cords between the computer and monitor. The overall design of the PC was also easy on the eyes. When placed in the retail stores, the teal iMac’s sleek mouse and translucent body stood out among beige desktops. Apple introduced a second generation one year later that came in five different bright colours. The iMac was responsible for Apple’s enormous growth during this time period.

The Apple iMac Personal Computer
Source: The iMac Wikimedia.org

 

The iPod – 2001

When Apple debuted the iPod in late 2001, no one could predict the consumer mania that would follow. Whether you bought one or not, the iPod began a revolution in technology, design and music. The iPod was originally priced at $399 and featured an innovative interface, quick downloading capability and enormous storage capacity for its size. It is no surprise that the iPod quickly became one of Apple’s top-selling products. In fact, it really created a new market of its own.

At a time when technologically savvy consumers were dealing with the fall of Napster, Apple introduced an almost perfect substitute. The commercials for the iPod became so popular that the younger generation actually used the iconic black silhouettes with white ear buds as a popular Halloween costume. As of September 2012, over 350 million iPods had been sold worldwide.

The Apple iPod Music Player

 

The iPhone – 2007

While the iPod’s huge success continued, investors and techies started wondering when Apple would enter the competitive smart phone market. Apple first announced the iPhone in January of 2007, but did not release it until June 29th of the same year. The iPhone gained immediate popularity with numerous rave reviews. It even took the title of TIME magazine’s “Invention of the Year.” By the end of September, Apple had already sold approximately 1.4 million iPhone units.

Although the original 8GB iPhone sold for $599 in America. It was quickly dropped to $399 just two months after its initial release. In 2008, the iPhone 3G was introduced at a price of $199 with a two-year contract with your mobile phone service provider. This price made the power of Apple’s iPhone accessible to almost everyone.

Apple’s long and unpredictable history continues to intrigue even the most experienced entrepreneurs, investors and tech-savvy consumers. Its enormous growth in a short period of time was quite impressive. The company has managed to maintain its power through recent economic downfalls and the death of Steve Jobs. With the constantly changing and quickly adapting world of mobile technology, no one knows exactly what the future might hold for this technology giant.

The Apple iPhone Smartphone
Source: The iPhone – Mac History

 

If you’re running into any Apple computer technical issue, please contact us for help!

By • Apple •

Apple iPad 3 Technical Support Brisbane

May 8 2014

iPad 3 Help and Technical Support: Common Issues

Apple’s line of iPad products continues to lead the tablet market. Over 100 million iPads have been sold worldwide, and the iPad 3 represents a large share of those sales. Although the success of the iPad 3 and other iPad products is very impressive, Apple’s iPad 3 does have its flaws and potential problems. Mac Smart can help you with any issues that may arise with your iPad 3, but if you’d like to try your luck first, here are some common issues that we see.

Apple iPad 3 Technical Support Brisbane

iTunes Recognition for the iPad

To gain access to all of your media, your iPad 3 should easily sync with your iTunes library. In some cases, iTunes doesn’t seem to recognise the user’s iPad. This means that the user cannot access any of the media in the iTunes library. If you think you may have this problem, there are a few tricks that might help solve it.

First, look at your iPad 3 battery meter when you plug it into the computer. A lightning bolt or a “Not Charging” icon should appear. If neither of these appear, try another port or another cable. Also, make sure that you are running the latest version of Apple iTunes. Click “Check for Updates” on the help or iTunes tab. You can also try turning both your computer and your iPad 3 off before trying again. If all else fails, unplug your iPad 3 and uninstall your iTunes program. Then, reinstall the program and plug the iPad 3 in again.

Wi-Fi Connectivity for the iPad 3

Many users have found that connecting to Wi-Fi on the iPad 3 can be difficult at times. If you are having trouble connecting, move closer to the router before you try anything else. Sometimes the router signal is simply too weak to travel as far as you thought. Also check your “Settings” menu to ensure that your Wi-Fi is turned on.

If neither of the first simple steps fix your problem, turn your iPad 3 off and restart. You can also restart your router. You can also prompt your iPad 3 to erase the network by selecting the network name in the “Settings” menu and choosing “forget.” Restart your iPad, reconnect to your network and input the necessary information again. It is also important to ensure that you have the latest iOS software and that your router is working properly.

App Syncing

In some cases, users struggle to get their new apps to sync to their iPad 3s. Sometimes the apps simply refuse to download, and this can be very frustrating. If you have this problem, check your memory usage first. You can do this by going to “Settings” then “General” then “Usage.” If your space is running low, you may need to delete another app or some songs before the new app can sync.

Also, makes sure that you don’t have restrictions set on apps. Do this by selecting “Settings” then “General” then “Restrictions.” Restrictions can stop you from downloading apps. Also, as always, check to ensure that you have the latest software version available. If these don’t solve your problem, just give Mac Smart a call. We’d be happy to help!

An iPad 3 is a significant investment that can be great for entertainment, relaxation and productivity; however, technical issues can block you from getting the most out of your iPad 3. The professionals at Mac Smart understand your needs and strive to keep your iPad 3 running at optimal performance. Just email or call us with any questions!

Call us on 1300 622 762

 

By • iPad, Tips • 0

iMac and Mac OS X Technical Support Brisbane

May 2 2014

iMac and Mac OS X Technical Support: Tips and Guidance

Whether you just bought your first Mac or are one of Apple’s loyal followers, you need your computer to perform as efficiently and reliably as possible. At Mac Smart, we love helping you get the most out of your Apple investment. Our experienced staff can handle any iMac and Mac OS X technical support or guidance you need.

iMac and Mac OS X Technical Support Brisbane

If you’d like to try some tips and troubleshooting before contacting us, start with some of these great tips:

Although you can still use your iMac without them, shortcuts save you a lot of time on the Mac OS X platform. If you’re just switching from a Windows-based computer, it can be a challenge to adapt. Try some of these useful shortcuts to get started!

o   Command + ‘ : Shuffles application windows

o   Command + Tab : Switches through different applications

o   Option + Shift + Command + Space : Opens a menu for file searching

o   Command + H : Hides your current window

o   Option + Shift + Command + V : Allows you to paste unformatted text

  • Some people really enjoy the Mac OS X Dashboard, but if it isn’t your thing, it’s actually pretty easy to turn off. Just open your Terminal application and type “defaults write com.apple.dashboard mcx-disabled –boolean true” and hit enter. You can then re-launch your dock by typing “killall Dock” and your dashboard will never bother you again.
  • If you ever feel like your iMac is running slowly, you can give us a call at Mac Smart or, if you’d rather handle it on your own, there is a helpful app called “Activity Monitor” that lets you see what is going on with your computer. This app is located in the “Utilities” folder. It offers columns of usage data for individual processes and tells you how much memory your iMac is using. Once you find an app that is causing problems or taking up to much space, just click on the “Quit Process” button to shut the app down.
  • If you use your iMac at the office and fight for valuable printer resources with your colleagues, you can actually tell your iMac to print to the next available printer on your network. Go to “System Preferences” and click on “Printers and Scanners.” Choose which printers that you want your iMac to pick from so that, the next time you need to print something, you can simple select a printer from the pop-up menu.

For technical problems and more in-depth iMac 4 help in Brisbane, please call us email us. Mac Smart takes pride in making your life easier and helping you get the most out of your iMac and Mac OS X technology.

Call us on 1300 622 762

 

By • Tips • 0

Apple iPad Help

Apr 15 2014

iPad Help and Technical Support: Tips and Guidance

Although your iPad should always represent a great tool for both productivity and entertainment, technical problems can render it almost useless. Mac Smart believes that your iPad should work properly anytime and anywhere.

Apple iPad Help & Technical Support Brisbane

Our professional and personable staff are ready to help you with any of your iPad technical support needs, but to make it easier on you, read a few of these tips to see if they answer your question:

  • Did you know that everyone in your home can share music from the library on your computer? Just turn on “Home Sharing” in iTunes and go to “Settings” – “Music/Video” on your iPad to enter your Apple ID. Launch the Music or Video app on your iPad and press the “More” button at the bottom. There should be a little house symbol that says “Shared” next to it. Press that button and then on one of the “Shared” libraries. It should only be a few seconds before you’re listening to all of your Library’s media.
  • Those messages asking you to join Wi-Fi networks all the time can get annoying. To turn them off, go to “Settings” – “Wi-Fi” and turn “Ask to Join Networks” off. You can still join networks when you need to, but now it won’t pop up and annoy you.
  • To avoid those embarrassing moments when you forget to turn your iPad volume down before a meeting, just hold down the “Volume-Down” button for a second. This is much faster than fumbling unlocking the device and then manually turning down the volume.

For more complex iPad help and technical support, give us a call or email. There is no iPad technical issue that we can’t fix. From setup problems to syncing and app issues and more, Mac Smart- Apple Mac technical support gives you the peace of mind that comes with a well-maintained iPad.

By • iPad, Tips • 0

Apple iPhone Help and Technical Support Brisbane

Apr 8 2014

iPhone Help and Technical Support: Tips and Guidance

Your iPhone can be an amazing tool for entertainment and productivity, but sometimes technical issues make it painful to use. At Mac Smart, our team understands your need for a fast reliable iPhone.

Apple iPhone Help and Technical Support Brisbane

Although we are happy to help with your iPhone technical support on-site at our location in Brisbane, it may be easier for you to try a few of these tips first:

  • Are you worried about the amount of cellular data you are using? Some of your apps may be draining your bandwidth. Go to “Settings” – “Cellular” – “Use Cellular Data for…” to see an alphabetical list of installed apps paired with their amount of recent data usage. If you don’t want a certain app to be accessing your cellular data, just switch it to “Off.”
  • If you don’t like having frequent location tracking on your phone, you can disable it by following this procedure: “Settings” – “Privacy” – “Location Services” – “System Preferences” – “Frequent Locations” – Change setting to “Off.”
  • Although using Siri is a little hit and miss, there are a few ways to make it work more effectively. Make sure that you wait until the  tone is finished before speaking or your voice will be missed.  To get the current time, just activate Siri and ask “What time is it?”

For more complex iPhone help and technical support,  give us a call or email. We can help you with almost any mac technical support issue including iPhone technical issues from set-up to syncing to app problems and more. Don’t let your iPhone stress you out, let us restore it to the entertaining and easy-to-use device you paid for!

Call us on 1300 622 762

 

By • iPhone, Tips • 0

Apple Mac Support Brisbane

Mar 15 2014

Getting Support for Your Mac in Brisbane

In the past an Apple Mac computer could be difficult to find in an Australian Home. Now thousands of Apple products occupy our homes and businesses. This overwhelming success of the Mac computer results in the need for exceptional Mac support. Brisbane residents are now demanding the best technical support available for their Apple products.

Apple Mac Support Brisbane

The Mac and Brisbane

After entering into the Brisbane market years ago, the Mac computer has had great success in Australia’s third largest metropolitan area. Until recently, Brisbane residents relied on three Apple retail stores for their products and basic support. In early 2014, Apple opened a brand new flagship store in the impressive MacArthur Chambers building. This means greater supply and ease of access for the consumers of Brisbane, but as more and more Mac computers enter Brisbane, Mac support is more and more essential.

Mac Smart Meets Your Needs

At Mac Smart, we believe that your electronic devices should work consistently to entertain you and make you more productive. We provide on-site Mac Support in Brisbane and remote help services worldwide. We understand that Brisbane has a love affair with the Mac computer and we want to make your experience of the product even better. Our reliable and personable staff really enjoy helping you with your technical problems.

Although your Mac may typically make your life easier, sometimes a small technical problem can add unnecessary stress to your life and waste a lot of time. You should be able to access simple information on your Mac without entering multiple commands and tweaking the settings. We strive to make all of our client’s devices work together efficiently and effortlessly. When you expect information to be ready and accessible, Mac Smart will make sure that your Mac is ready.

At our headquarters in Brisbane, our on-site Mac support services are the best available. Whether you represent a large corporation or just need your home computer to work better, Mac Smart commits to meeting your needs!

By • Tips • 0

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